Healing Horizon Counselling is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or the policies of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Sensitive Information
Sensitive information includes data such as an individual's racial or ethnic origin, political opinions, religious beliefs, membership of a trade union or other professional body, criminal record, or health information. We will use sensitive information only for the primary purpose for which it was obtained, for a secondary purpose directly related to the primary purpose, with your consent, or where required or authorized by law.
Third Parties
In some cases, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by third parties.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including:
- Third parties where you consent to the use or disclosure;
- Where required or authorized by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorized access, modification, or disclosure. When your Personal Information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. Most of the Personal Information is stored in client files, which are kept for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. Please contact us in writing to access your Personal Information. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
Maintaining the Quality of your Personal Information
We strive to ensure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up-to-date or inaccurate, please inform us so we can update our records.
Policy Updates
This Privacy Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Healing Horizon Counselling Healinghorizoncounselling@gmail.com